What happens when a guest's flight is delayed?

Pickups are set against live flight times rather than the scheduled arrival, and dispatch adjusts the run without your front office having to rebook.

Which vehicles are used for VIP guests?

Executive sedans and SUVs, including the Prado, for individual guests, with Hiace and coaster units available for groups and conference shuttles.

Can you run a shuttle loop for a conference?

Yes — multi-unit shuttles running on a loop between your property and a venue are coordinated as one dispatch, for the length of the event.

How quickly can an account be set up?

Rates and service standards can usually be agreed the same day, and your front office can book from the moment the account is confirmed.

Hospitality

Book airport transfers your guests will remember.

The ride from Nnamdi Azikiwe International is the first thing your guest experiences and the last thing they do before checkout. Acelo makes sure both go well.

Message Acelo HQ See the fleet

Flight-timed pickups
Billed to the property
Executive vehicles

An Acelo Logistics Toyota Sienna, used for hotel guest transfers and airport pickups.

What we cover

Every movement a guest makes

Hotels are judged on the parts of a stay that happen outside the building too.

Airport transfers

Arrival and departure runs timed to actual flight status, with the pilot waiting before the guest lands.

Executive guest transport

Sedans and SUVs for business guests moving to meetings across the city on their own schedule.

Conference & event shuttles

Multi-unit shuttles between your property and an event venue, running on a loop for the duration.

Excursions & city runs

Day trips and city tours arranged through your concierge, on vehicles that match the room rate.

Why hotels choose Acelo

Punctuality that reflects on you

A late or shabby transfer becomes a review of your hotel, not of the transport company. That is the problem being solved here.

Flight-timed pickups

Arrival runs are set against live flight times, so a delayed guest is still met rather than left waiting.

Presentation standards

Inspected vehicles and vetted Professional Pilots, briefed to represent your property rather than ours.

Account billing

Standing arrangements are billed to the property on agreed rates instead of settled by guests at the kerb.

Front-desk line

A direct dispatch contact your front office can reach while a guest is waiting, not a general enquiry inbox.

How it works

How a hotel account runs

Set it up once, then your front desk simply books.

1
Onboarding
We agree vehicle classes, service standards and account rates against the guest profile your property serves.
2
Booking flow
Your front office sends the guest name, flight and time to one dispatch contact — nothing else is needed.
3
Guest pickup
The pilot is in position ahead of the guest, tracked live, with the front desk notified on pickup.
4
Reporting
A periodic summary of transfers, timings and spend for the account, ready for your finance team.

Guest standards

Vetted, inspected, and on time

The same vetting and inspection routine that covers corporate contracts covers every guest transfer.

Vehicle classes, sedan through coaster: 9Vehicle classes, sedan through coaster
Account and transfer confirmation: Same-dayAccount and transfer confirmation
Base city, with FCT-wide coverage: AbujaBase city, with FCT-wide coverage
Reach for guest outstation trips: Pan-NigeriaReach for guest outstation trips